Closures
Add vacation, company holidays, and other closure periods in FlowCaptain.
Closures
Closures mark periods when no appointments are available. The voice bot automatically informs callers and states the reason.
You can find the settings under Calendar → Closures.
Adding a Closure
Click Add Closure and fill in the fields:
| Field | Description |
|---|---|
| Start Date | First day of the closure (inclusive). |
| End Date | Last day of the closure (inclusive). |
| Reason | Why you're closed (e.g. "Summer vacation", "Renovation", "Company holiday"). This is communicated to the caller. |
How It Works
When a caller asks about availability on a closed day, FlowCaptain responds with something like:
"We're closed from December 23rd to 30th for the holidays. Would you like me to check the next available day?"
Closures take precedence over opening hours — even if a day is normally open, no appointments are offered during a closure period.
Public Holidays
In addition to manual closures, FlowCaptain knows the public holidays for your region (configured under Calendar → Settings → Country & State). On public holidays, the voice bot automatically informs the caller, e.g.:
"We're closed on Monday for German Unity Day."