Notifications

Notifications

FlowCaptain automatically sends notifications after successful appointment actions (booking, cancellation, rescheduling). Two channels are supported: SMS to the caller and email to the business owner.

SMS Notifications (Caller)

After a successful booking, cancellation, or rescheduling, the caller receives an SMS confirmation with the appointment details.

Requirements:

• The caller's phone number must be available (via caller ID or provided during the call)
• SMS notifications must be enabled for the calendar in the dashboard
• Phone numbers are automatically normalized to international format (e.g. 0176... becomes +49176...)

SMS Content Examples:

• Booking: "Your appointment on Monday, March 3rd at 10:00 AM has been confirmed."
• Cancellation: "Your appointment on Monday, March 3rd at 10:00 AM has been cancelled."
• Rescheduling: "Your appointment has been moved to Tuesday, March 4th at 14:00."

Email Notifications (Business Owner)

The business owner receives an email notification for every appointment action. This keeps the business informed even when appointments are managed entirely by the voice bot.

Requirements:

• A notification email address must be configured for the calendar in the dashboard

Reliability

If an SMS or email fails to send, it does not affect the appointment action itself. The booking, cancellation, or rescheduling still succeeds. Notifications are sent in the background and never block the API response.